Q. Wendy, you are the
president of American Leisure, which we in the industry know is an international
leader in the fitness, spa, and recreational facility industry. What has
prepared you for this role?
A.
My educational foundation is based upon a degree from the Fashion Institute Of
Technology. There I learned a lot of theory about marketing and merchandising.
In the long run, though, “hands on experience” has been my best and most
important teacher.
Q. And
how did your job experience in the fashion industry prepare you for your success
in the spa industry?
A. The
very bottom line is that I learned how to grow a business, and we grew that
business over 500% in six years. My experience taught me something that shaped
my management style forever. I learned very early that forming nurturing
relationships with our customers (Buyers then, Spa Owners now!) was the way to
help them satisfy their clients and increase their profits. My philosophy in
business is based upon the creation and fostering of mutually beneficial
relationships. It is my belief that this has translated into the success of
American Leisure, and of course contributed to my personal success.
Q. Wendy, am I asking
you too many questions about the early days? I haven't forgotten that
you’ve already been a general manager at American Leisure.. been the executive
vice president of New Business Development.. are on the Advisory Board of the
Day Spa Association and are today, at the age of 45, the president of American
Leisure and a recognized international expert and leader in the field – and that
we are now in the year 2001!
A.
[laughter] But it really was the lessons I learned by paying attention in the
early days that taught me the nuts and bolts of sound, client-centered
management. Let me tell you a funny story. While I was working full time
in the garment district, my husband and I took it into our heads to buy a
supermarket under the Williamsburg bridge. Ah, youth! Anyway, we stayed open 7
days a week from 6 am to 10 PM. And speaking of learning the nuts and
bolts of a business, my roles were cashier, bookkeeper, stock clerk, front end
manager, produce person, and general manager. I was also the Complaint
Department, of course! And this is what I think made me, and I say this in
complete seriousness: During the day, as a credit manager of a garment
manufacturer, I learned capitalism! And at night, in our neighborhood
grocery store, I learned that companies are made of people, and that each one of
these people plays a role in the functioning of a business. And I learned that
if I was going to be a success, part of my job would include getting to know
each of these human beings, discovering what their needs were, and what their
strengths were, and, most fundamentally to my work today, how to recognize and
bring out these strengths.
Q.
How do you use these early lessons today, at American Leisure?
A. I understood early that
what would profit the spas I managed would be what might be called the exact
opposite of a cookie-cutter approach to clients. Every client is a special
individual, and it is up to us to know that client well enough, and personally
enough, to know what services will make our client happy.
Q. Now we understand how you
learned marketing, managing and people skills. Bring us up to
date. What does Wendy Bosalavage offer that helps keep American Leisure and
its clients on the cutting edge?
A. I stay out there. I see to it that we
know everything our competition is doing. I'm in touch with industry trends
and more importantly I see to it that I am in a position to anticipate
trends. American Leisure has anticipated every important trend in the
fitness industry. We provide our expertise in concept design, finance,
development, marketing and managing. I think one of the most important things I
do is to foster and maintain productive and creative relationships with my staff
and with my clients, staying in close touch with them in a real way. My clients
never lose sight of the fact that if we are doing our jobs right, their
consumers are going to be happier people with improved lives. That idea is
central to me, and it is motivating and ultimately satisfying to our clients.
And of course there is the all-important bottom line. Are we fiscally sound? Is
profitability increasing? If we all work together, and work smart, the
answer will be Yes. amerleisco@aol.com
THIS PROFILE HAS BEEN SUBMITTED BY THIS MONTH'S SPA PERSON AND IS BEING PRESENTED AS GIVEN TO THE DSA. STATEMENTS AND CLAIMS MADE DO NOT NECESSARILY REFLECT THE VIEWS OF THE DAY SPA ASSOCIATION AND WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE CONTENTS.
Michael Effler’s restless spirit and love of design has
taken him over 6,000,000 miles in pursuit of the very best in global
culture.
An international consultant, Michael devotes his talents to
the design and development of spas, image centers and wellness
facilities.His unique designs are a fusion of many years’ experience,
travel and training in Europe, Asia, South America, Africa and the tropics. As a
seasoned chef blends tastes and textures, Michael’s environments combine the
flavors of many cultures - with a sense of harmony, wholeness and
simplicity.Michael collaborates closely with each client to explore
and enhance their distinct vision. Working in synergy, he and his clients
together define the perfect balance of diverse elements. Each seeks to create
unforgettable sense of place - one that is both exclusive and
exceptional.His 25-year career began designing interiors for fine
department stores such as Saks Fifth Avenue, Hudson Bay Company, Bonwitt Teller,
Lord & Taylor and Harrods of London, where he developed special expertise in
visual merchandising. He founded International Design Concepts, an architectural
resource firm, in 1984.From grounds-up construction to logos and signage, the
award-winning IDC design team is an expert partner for spa and wellness
entrepreneurs. IDC projects include: Ocean Reef Spa, Key Largo, Florida;
Lamphier’s Salon & Spa, Connecticut; Palm Island Spa, Caribbean; Paul Brown
Salon & Spa, Hawaii; Paul Mitchell Advanced Training Center, California; Z
Salon & Spa, Kentucky; La Jolla De Los Cabo Spa, Mexico; Royal Hawaiian
Hotel & Spa, Hawaii; Pebble Beach Country Club, California; The Day Spa,
Wisconsin; Hermann Memorial Wellness Center, Texas; and Crystal Skin Enrichment
Center, Texas. A founding member
of the Medical Spa Association and member of the International Spa and Day Spa
Associations, Michael is committed to creating success through building
awareness. His business and design savvy has made him a popular
featured speaker at international trade shows and
management seminars.
"Our goal is to exceed client expectations. Creating
the "wow" effect for everyone who enters is a balance of beauty, function and an
experience of the senses." info@idc-design.com
THIS PROFILE HAS BEEN SUBMITTED BY THIS MONTH'S SPA PERSON AND IS BEING PRESENTED AS GIVEN TO THE DSA. STATEMENTS AND CLAIMS MADE DO NOT NECESSARILY REFLECT THE VIEWS OF THE DAY SPA ASSOCIATION AND WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE CONTENTS.
Straight from Calvin Klein’s esteemed house of design, Dee
Deluca-Mattos joined DEPASQUALE INC. in 1985 with a host of experience in
marketing, retailing and client relations.Her first order of business was to serve as
the Director of Education for the company’s distribution division, DEPASQUALE
SALON SYSTEMS.Through the creation of an outstanding series of educational programs,
she proceeded to set DEPASQUALE apart by establishing the company as a
forerunner and industry leader in the field of education. Some of Dee’s most impressive work to date began in
1996 when company owner Carmen DePasquale appointed her the Managing Director of
the restoration of DEPASQUALE THE SPA.The project proved to be a massive
undertaking in which she displayed a killer instinct for the business of
spa.She
worked side by side with Carmen transforming the 16,000 square foot space into a
revolutionary center of beauty and wellness.Touted by the industry as one of the top day
spas in the country, the success of the business speaks for itself.Today the salon
& spa services over 2,000 clients per week. From there, Dee was appointed the Director of
Marketing for yet another division of DEPASQUALE INC., AVANCE`, which is a
highly evolved line of seaweed-based skin, body and nutritional products.Since 1998 she has
been instrumental in establishing an all-new, very sophisticated image for the
company elevating AVANCE` to the level of the industry’s top professional
product lines.As a result of the company’s success under her guidance, Dee was promoted
to her current position of company Vice President. Throughout her career, she has shared her vast
knowledge of the professional beauty industry along the tradeshow lecture
circuit and through various educational forums.Her dynamic stage presence coupled with many
years of hands on experience and success make her an intensely sought after
public speaker.THE CLIENT’S RIGHT TO KNOW, THE EMPLOYEE’S RIGHT TO GROW, HOW TO CREATE A
HANDBOOK, SO YOU WANT TO BE A MILLIONAIRE, and MARKETING OUT OF THE BOX are
currently among Dee’s most popular informational seminars.
Her expertise has also been sought out for television and
print media, with interviews featured in Allure, Vogue, New York Magazine, Time
Out, Salon Today, Redbook, Good Housekeeping, The New York Post, Self and
Harper’s Bazaar to name a few.Dee has also been interviewed several times
for Good Day New York, Eyewitness News and the E! Channel’s Fashion
Emergency.
ddm@avanceskincare.com
THIS PROFILE HAS BEEN SUBMITTED BY THIS MONTH'S SPA PERSON AND IS BEING PRESENTED AS GIVEN TO THE DSA. STATEMENTS AND CLAIMS MADE DO NOT NECESSARILY REFLECT THE VIEWS OF THE DAY SPA ASSOCIATION AND WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE CONTENTS.
Philippe HennessyA biography of Philippe Hennessy.
Born in French Guinea, as a very
young child, Philippe Hennessy, along with his family, moved to France.
Humorously, his sales and marketing orientation became apparent early on at the
age of four when he constantly negotiated his toys, his mother's make-up and any
other item he could sell for profit to friends or neighbors. As the years
progressed, he studied extensively and only after obtaining an engineering
degree from University De St. Eloi in Marseille (France) did he experience a
reawakening which brought his interests back to his childhood orientation of
sales and marketing. His technical background, charismatic personality and charm
all served him well and opened impressive corporate doors as well as some
valuable opportunities. He applied his energy, discipline and experience and
soon progressed within the corporate sector. From 3M France to 3M Italy,
Philippe offered newfound strategies, techniques and record-breaking sales. He
then served as the Sales & Marketing Engineer for AT&T International.
Having worked for such corporate giants, it is no wonder he then went on to
represent a French skincare company within the aesthetic market at that time,
and made it the number one in the United States.
For four years, he dedicated his
strength and effort towards the expansion and progression of that company.
However, there was a plan…a dream and hope of one day creating, developing and
operating his own skincare company. A skincare company unlike any other, with
the ability to fully service the aesthetic professional and also to provide the
end-user absolute product and treatment excellence. Thus came the
conceptualization, creation and launching of the Pevonia Botanical Skin, Body
and Spa Care Line. Now Philippe had achieved his dream and every waking moment
was dedicated to the expansion of Pevonia on a global scale. Today, Pevonia is
the world's leading face, body and spa care line and continues to expand with
incredible momentum. Philippe served on the EMDA Board of Directors as one of
the founding members. However, due to time pressures and the inability to devote
the appropriate time and effort necessary for serving as a positive contributor,
he resigned his seat on the EDMA Board.
He has always tried to do above and beyond that which is
expected of him, and proved it when he became the initial liaison between EMDA
and legal counsel which served to amend Florida legislation which did not permit
for aestheticians to perform body treatments. As a result of Philippe's direct
involvement, new legislation was passed and today, Florida esthetician's can
effectively treat a client's face and body. With nearly thirty years of combined
sales and marketing experience, Philippe now proudly handles all aspects of
sales and marketing for Pevonia Botanical Skin, Body and Spa Care.
Today, Pevonia is a leader and
innovator within the market and continues to take immense steps towards the
education of the aesthetic professional plus the global expansion of skincare
excellence. With over 300 employees worldwide, Pevonia has accomplished what
Philippe has always accomplished within his personal and professional life--far
exceeding any and all previous expectations. jay@spalook.com
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As President,
Worldwide of CA Botana International, Inc., Ursula Wagstaff oversees the
worldwide marketing and distribution - to all countries - of CA Botana products.
Ms. Wagstaff's marketing and sales expertise have contributed dramatically to
the company's global success of the last 20 years. She came from Europe to join
the company's sales and marketing department in Canada in 1982 and moved to the
United States in 1985 to become a partner.
Ms. Wagstaff began her sales and marketing career as a
product manager with the Mennen Corporation, where she worked for a Swiss skin
care subsidiary both here and in Europe. Active in such organizations as
American Executive Women and the local chapter of the American Marketing
Association, Ms. Wagstaff's dedication to the industry has brought the company
outstanding recognition, including such prestigious awards as the Presidential E
Award for Excellence in Exporting, Exporter of the Year and Global Business
Leader in 1994. In addition, she was nominated for Business Woman of the Year in
1995, and received the Entrepreneurial Woman of the Year award in 1995.
She believes strongly in giving
back to society, and to that end CA Botana is very active in local charities,
through both donations and sponsorships. CA Botana rescue creams are donated to
breast cancer organizations nationwide to help women recover from the trauma of
chemotherapy and radiation.
Hoping to be able to teach aestheticians and other sole
proprietors how to become successful businesswomen, Ms. Wagstaff is currently
researching a book on international sales & marketing in the beauty
industry. "It's one thing to have a license, it's another to run a business,"
she says. A native of Stuttgart, Germany, and educated there and in the U.S.,
she holds a BSBM degree in Marketing & Sales.
Ms. Wagstaff serves on the Day Spa Advisory Board of The
Day Spa Association. healthyskin@ca-botana.com
THIS PROFILE HAS BEEN SUBMITTED BY THIS MONTH'S SPA PERSON AND IS BEING PRESENTED AS GIVEN TO THE DSA. STATEMENTS AND CLAIMS MADE DO NOT NECESSARILY REFLECT THE VIEWS OF THE DAY SPA ASSOCIATION AND WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE CONTENTS.
Reinhard Bergel
A
biography of Dr. Reinhard Bergel
by ZJColl
I had
the privilege of sitting down and speaking with one of this industry's
visionaries, Dr. Reinhard Bergel. We were able to look back at the past 20 years
and look forward to the next 20. He spoke with passion about his mission, his
vision and what he sees as the future of the spa/salon/wellness industry.
Bergel
was born in Salzburg, Austria and raised in Bavaria, Germany where he received
some of his university education. He came to United States to continue his
graduate studies and has since made California his home. He has degrees from:
The University of Cologne Germany
Masters degree in Physiotherapy and Masters degree in
Kinesiology from the University of California Los Angeles specializing in
cardiovascular and orthopaedic rehabilitation.
Ph.D. in Exercise Science from the University of
California-Berkeley.
Dr. Bergel has seen the fads and trends over the past 20
years, but hasn't always followed them. From the beginning he wanted to mix spa
therapy with health/medical practices. However the spa industry was just in its
infancy in North America and had yet to embrace the European "Kur Therapy"
(cure-therapy) concept. 1978, Dr. Bergel was fortunate to find a
vacated fitness-massage-and skin care center, which included an indoor swimming
pool. This building lended itself very nicely to start a European type Spa Kur
Physiotherapy facility, like those he was trained to operate in Europe. His Spa
Physiotherapy Practice specialized in Injury Therapy, Cardiovascular
Rehabilitation and Prevention. In the opinion of the North American spa industry
however, his spa was really considered more of a "Clinic" than a "Spa".
Although this approach to wellness
was not entirely new it was rather unique for its time (1980). Even then the
newly founded Spa Finders Magazine did not know how to classify his operation,
so his facility was listed under "Specialty Medical Spa". This term was used
because the facility was attracting guests from around the world who stayed for
three to four weeks to experience a customized Spa Kur therapy program. Spa
Finders founder, the late Jeffrey Joseph, asked Dr. Bergel to write the first
glossary of terms for the magazine and train the Spa Finders staff in order for
the magazine representatives to be able to handle the phone call requests with
more than a basic knowledge.
Dr. Bergel was convinced that his approach toward
Spa-Kur Therapy was the answer to his client's needs, particularly since he had
seen such great therapy results from his personal experience in Europe, where he
was introduced to this field. He quickly realized the biggest problem he had was
finding qualified staff to perform the Spa Kur therapy treatments. Therefore, he
had to educate and train his staff in almost all of the European treatment
methods. So he brought experts from Europe to assist him. He also documented and
filmed the procedures as the training was being executed for future use. Dr.
Bergel felt his materials, education and experience could benefit the rest of
the spa industry and decided to take the information to the North American
Massage Therapy convention.
Ahead of his time, few seemed to understand the benefits of
these methods, however at that same convention he met William Strunk, "who was
genuinely interested in my message" and invited him to contribute to his then
newly founded BODY THERAPY MAGAZINE. These contributions continued when Strunk
became DERMASCOPE Magazine's publisher. DERMASCOPE in particular has given Dr.
Bergel the opportunity to further his 'educational message' by opening up other
educational avenues that lead to solid revenues and sound therapy for all
concerned.
In Dr. Bergel's
opinion the work of Strunk has moved the aesthetics profession in the direction
of body therapies and in a way overwhelmed the profession with advancement in
professional education. Dr. Bergel states that he "has been totally surprised by
how readily open to change the aesthetics industry is" vs. "how comparatively
little changes the body therapy industry has been willing to take", "leaving the
technicians in the aesthetics industry to perform services for which they were
not formally trained". In his seminars and advance classes he has observed that
while the aestheticians may have a limited knowledge in anatomy and physiology
they have a great thirst for that knowledge, and other basic education relevant
to skin-and body care, which is imperative in understanding and working with
doctors. He is concerned that much of the knowledge and training is derived from
"product education" and that there must be an independent process or format
developed separate from this product dependency as in other professions.
When asked what he thinks will
lead to the greatest growth for the industry, Bergel said he feels that the skin
and body care industry must govern itself by professionals inside and outside
the industry and possibly merge with the national massage and body worker
organization. Only then will it achieve higher levels of acceptance by peers,
professionals and consumers. "It has been my intention to contribute to this
growth process all along and hopefully have an impact on the actions and
thinking of an umbrella skin-and body care organization that addresses these
points. Since the dermatological industry reaches so many individuals it has the
greatest potential to have an impact on the 'wellness and beauty' industry."
How can we accomplish all these
goals and dreams, how can we really bring the industry to the next level? A
broader educational curriculum spectrum is necessary in order to make the United
States comparable with European educational and work requirements in the spa
industry. I see the trend and believe that there will be great changes in the
next 10 years in the spa, beauty and wellness industry. The 'Aerobics"
generation has become the 'Pampering" generation and we need to take them to the
next step, 'Wellness'. We must lead our children and adolescents in this
direction as well. The Health-Fitness-Wellness industry has yet to accomplish
its educational goals as evidenced by the high rate of obesity due to inactivity
and overindulgence. Children need to become part of the Spa Kur Wellness culture
and demonstrate that health and fitness has to be acquired with hard work
whereas external beauty can be purchased. The day spa industry has taken over
the role of educating clients from the fitness industry and has the opportunity
to influence the consumer in this direction of Wellness. The destination resorts
and 'fat farms' have fulfilled their role and now the day spa has the
opportunity to fill the physical and spiritual needs of consumers that do not
have time and funds to travel to far away destinations. However, the industry
has a history of being behind in adapting to the customer's demands and needs.
Therefore, instead of being proactive, the industry has allowed the customers to
dictate where the industry is going next. We need to analyze what the new
generations are going to need from the spa industry and adapt our services to
it. "We have to be more active in providing the education in health and wellness
that the schools and home life are not providing."
In view of the rapid development of the industry, one of
the most frequently asked questions of Dr. Bergel is: "how much does it cost to
build a spa" and "what size of facility is required to make it financially
profitable". So Dr. Bergel's company (H.E.A.T. Inc) has developed a rather
detailed unique formula, which has helped planners to incorporate services for
the marketplace. Initially salon expansions dominated the scene but more and
more facilities have evolved to include fitness, yoga, elaborate water
treatments and relaxation rooms as well as physical therapy operations. The
health insurance industry has become interested in facilitating preventive
treatment payments encouraging their members to pay more attention to good
health maintenance which saves everyone money in the long run. In order to
expand this concept, more cooperation in educational programs is needed between
the day spa and the allied health professionals, "after all most of the
treatments are described as 'therapy' such as aromatherapy, hydrotherapy,
exercise therapy, pelotherapy, thalassotherapy etc.".
The mission of H.E.A.T. says
Bergel is to help facilities expand their menu of services and provide a
curriculum in order to bridge spa and health professions with continuous
education seminars addressing all the industry issues. "It is our goal to assist
the industry well into the next level by providing the owners, managers and
providers with the tools they need." heat@vom.com
THIS PROFILE HAS BEEN SUBMITTED BY THIS MONTH'S SPA PERSON AND IS BEING PRESENTED AS GIVEN TO THE DSA. STATEMENTS AND CLAIMS MADE DO NOT NECESSARILY REFLECT THE VIEWS OF THE DAY SPA ASSOCIATION AND WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE CONTENTS.
In the late seventies, Ms. Atzen began her studies in France working with burn victims and those suffering from severely damaged skin conditions. Early in her career, Ms. Atzen graduated in France as a clinical esthetician and as a recipient of the esteemed international advanced certification, CIDESCO (Comite International D'Esthetique et de Cosmetologie) diploma. At that time, Ms. Atzen affirmed her center and moved to the U.S. It was a dramatic move; in 1985, Ms. Atzen opened the first Day Spa. Continuing to carry her professional mission forward, Ms. Atzen moved to the business hot bed of the Silicon Valley, where she took the important steps necessary to grow her company to a multi-million dollar global enterprise. Amazingly, she earned a BA -- graduating cum laude and became a member of Phi Kappa Phi -- with intensive studies in Biology and Nutrition. All the while, Ms. Atzen with a keen spirit to provide the world around her with the very best --- formulated her combination of practical experience, and educational accomplishments to lead ATZEN’S evolution to the unquestioned pinnacle of skincare excellence.
While studying under biologists, plastic surgeons and doctors of aesthetic medicine, Ms. Atzen recognized that the results achieved by certain formulations and techniques made a huge difference in the skin's overall healing process. She determined that some of these revolutionary solutions could be helpful, if offered, to those individuals with aged and weather damaged skin – especially those seeking a more youthful appearance. These years of intensive, study and research lead to Ms. Atzen's introduction of Integral DNA™ in skincare products in 1982 and the launch of her Biologique™ (French for organic) line (1983-1984) for the face and body. It was at this time that Ms. Atzen embarked on a business journey that would take her to the top of her profession.
Pioneer of today's lifestyle, the Day Spa
Ms. Atzen moved to New York City in 1985. With the opening of her flagship store, ATZEN (formerly Catherine Atzen Day Spa) at 856 Lexington Avenue (64-65 St.) Ms. Atzen launched her concept of the now popular lifestyle -- Day Spa. Inspired by traditional medicine and French skincare, Ms. Atzen's philosophy offered an escape from the city and a place to find clinical skincare.
Outstanding Professional Leadership
1982 First to introduce Integral DNA™ in skincare products. Developed Biologique™ skin care line.
1985 First to open a Day Spa. First to develop a mechanical lymph massage -- Lymphodrain®.
1986 First to develop total sun block with titanium dioxide. Prime mover in convincing the beauty world that sun exposure equates to long-term damage and aging to skin.
1988 Developed Biologique™ Scalp & Hair Care
1990 First to formalize the new science, Lymphobiology®.
1991 Developed the ATZEN Purifiante™ Skin Care line to address adult and teenage acne. Developed ATZEN Intensité™ Skin Care line – Chinese Herbs and Vitamins in synergy with AHA’s to address the woes of sun damaged skin.
1994 Honorary Degree as an educator of clinical skincare -- Scott & White College of Medicine, A&M University, Texas.
1996 Contributing author for the textbook, Principles and Practice of Ophthalmic
Plastic and Reconstructive Surgery, BOSNIAK, STEPHEN, ed. SAUNDERS W B CO/MED, 1996, CHAPTER 53, "The Role of the Aesthetician Before and After Surgery.”
1997 First to offer education on the advanced treatments for pre- and post-laser surgery.
2001 First skincare company to offer a gift network -- www. atzen. com -- to its retailers. "Give a Gift of Care, Beauty and Quality of Life.”
2002 Selected as the anti-aging expert by iVillage.com.
· Founding member of a fourteen-person panel to determine the criteria of Medical Spas.
· Founding Member of the Medical Spa Association.
· Cover mention by Women’s Health & Fitness magazine of the ATZEN signature Lymphatic Massage.
· Contributing author to numerous medical and skincare books.
Ms. Atzen emerges today as a true global corporate leader in pursuit of excellence. Ms. Atzen is the sought-after keynote speaker at seminars, conferences, trade shows, and charity events. She has written over 200 professional articles on skincare treatments and health issues. Her professional acuity is unsurpassed and her skin philosophy -- balance -- endures time, tests, and continuously holds its own against any faster, newer, stronger, slicker ingredients that often are only marketing billboards. *
THIS PROFILE HAS BEEN SUBMITTED BY THIS MONTH'S SPA PERSON AND IS BEING PRESENTED AS GIVEN TO THE DSA. STATEMENTS AND CLAIMS MADE DO NOT NECESSARILY REFLECT THE VIEWS OF THE DAY SPA ASSOCIATION AND WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OF THE CONTENTS.
